Membership
Our membership model is designed to value and encourage ongoing participation, which we consider an annual commitment. To simplify this commitment, the total fees for the year have been averaged out, resulting in a consistent monthly amount that remains the same for all 12 months of the year. This approach eliminates fluctuations in fees and provides financial predictability and convenience for our members. The method of payment for these monthly squad fees is via direct debit, which is processed on the first business day of each month. This means that, regardless of public holidays, school holidays, or training breaks, the monthly fee will remain unchanged. By maintaining a consistent billing structure, we ensure that our members can rely on uninterrupted access to our facilities and services throughout the year. Additionally, this model supports the overall quality of our programs by allowing us to plan and allocate resources effectively, ensuring that our members receive the best possible training and support. The stability provided by this consistent structure helps foster a strong sense of community and commitment among our members, further enhancing the overall experience
Medical adjustment
If a swimmer suffers any serious injuries or illnesses which necessitate a prolonged absence from training of more than 3 weeks, consideration may be given to adjusting the account in the following month. If you wish to apply for a squad account adjustment:
- Complete medical fee adjustment form, click here
- Provide a medical certificate showing the date the swimmer attended the medical practitioner, details of the medical clinic, doctor’s details and stating that a swimmer is unable to train for a minimum of 3 weeks
Cancellations
To proceed with the cancellation, we kindly ask you to complete our cancellation form by clicking here.
Cancellation policy
- Please fill in an online cancellation form
- 30 days’ notice is required
- No refunds available under any circumstances
- Fees must be paid in full; this may include a final pro rata monthly debit fee
- Our admin team will review your request and confirm cancellation by email within five business days
