Member Resources

Short Absence
Swimmers attending classes may attend make up sessions in the following instances:

  • If the swimmer is unable to attend their regular class
  • If there is a public holiday on the same day as the regular class

In-order to use make up session a child must be enrolled in the program at the time due to our insurance policy, and taken within 30 days of the class missed.

Medical Absence
If a swimmer suffers any serious injuries or illnesses which necessitate a prolonged absence from training of more than 3 weeks, consideration may be given to adjusting the account in the following month.

If you wish to apply for a squad account adjustment:
1) Complete & return a medical fee adjustment form
2) Provide a medical certificate showing the date the swimmer attended the medical practitioner, details of the medical clinic and doctor’s details.

Cancellation
If you wish to discontinue simply click here to visit our contact page and send a request by email.

Please note:
At least 30 days notice is required
Your booking (and fees being charged) will continue until we have received your email
There are no refunds available under any circumstances

Terms and Conditions
Please click here for further details