Frequently asked questions

Do I book into specific sessions?
When your child is placed into a level, you are allowed to pick any sessions for that squad on the timetable. This means that you can attend the sessions that suit your schedule with the option to be enrolled for 4, 8 or unlimited sessions per month. We also recommend talking to your coach to ensure that you are attending the sessions that suit your child’s development.

What is the payment structure?
The annual fee is paid in 12 equal monthly installments via Direct Debit.  Direct Debit payment can be made from either a credit card or a bank account. If you wish to change your Direct Debit details, please get in touch.

What happens to payments during Breaks and/or Family Holidays?
Squad fees are not adjusted for squad breaks, public holidays or family holidays, as the squad fees are an annual fee paid in 12 equal monthly installments. Squad Breaks are taken into account when calculating the annual fee. If a swimmer misses a session due to a public holiday they are encouraged to attend a different session during the week where a public holiday falls during the week to make up their weekly session attendance.

Do squads take breaks? 
Yes, the squads will take breaks throughout the year. This is to ensure that the swimmers and families have the opportunity to get away to freshen up. Breaks are normally over Christmas and some school holidays but do vary. Holiday timetables are placed on our website, social media and newsletters.

What happens to payments when there is a public holiday?
Squad fees are not pro-rata for public holidays given that the fees are an annual amount broken into monthly payments, the public holidays are taken into account when calculating the annual fee. Swimmers are encouraged to attend a different session during the week where a public holiday falls during the week to make up their weekly session attendance.

What happens if there is an injury or sickness?
Fees may be put on hold in exceptional circumstances at the discretion of the Academy, where there is a prolonged period of injury or illness.

What happens if its raining or a storm is in the area?
If lightning is present the area the pool will be closed by the council for half an hour after the lightning has stopped. If this does happen we will post an update on our social media pages and children will be and supervised by our coaches until a parent collects them. Sessions will not be cancelled due to rain.

Have a question?
We are here to make things stress-free so if you’ve got a question, just ask!